Enterprise technical support

We fully recognise that providing excellent technical support is primarily about people, not technology and that it is paramount that we communicate and understand our clients' issues before attempting to find resolution to a problem or design a new solution. Our support team are absolutely business focused which enables them to appreciate the wider business context and apply just the right level of technology at the right time.

We also recognise that excellent technical solutions alone are not enough to maintain our first class technology services delivery. We differentiate ourselves by constantly striving to improve our customer relationships from business development and technical support to referrals and recommendations. We do not believe in a typical first, second, third line escalation, each individual London-based technician takes full and complete responsibility for each support issue that is raised from opening a ticket to customer satisfaction.

If required, complex problems are escalated to a more senior support member who will work in conjunction with the client to ensure that not only is the issue resolved quickly and effectively, but each technician is given the opportunity to gain new experience at the same time. This approach to support means that all our technicians deal with all aspects of business technology. In turn, this helps us grow strength and resilience in our support operations and ensures that we provide you with the best possible customer service.

For further information please contact James Humphris or Phil Hall.